Creating A LEADING-EDGE RESIDENTS EXPERIENCE

Introduction

We appreciate the importance and commitment that organisations place in delivering on
the Residents promise for each and every resident.

Including:

Their health, both mental and physical.
Their lifestyle, social and economic wellbeing.
Ensuring their needs are met through local support and services.
Making their experience special.
To plan and build their lives.
Ensuring they feel safe and secure.
Enhanced communication.
Being part of a thriving community.
Personalised and localised service.

Purpose

The purpose of this document is to introduce you to a
unique approach to creating a leading edge residents
centric experience, that is both commercially effective,
bespoke and highly beneficial.

It Includes:

Our unique five step process.
A quantitative and qualitative approach.
Examples of success.
About us

Five Steps Residents Strategy

Step 1

Residents Briefing and Assessment
Introduction.
The assessment is across 6 independent
living factors

Step 2

Residents Assessment Outcomes.
An outcome 5 star score is attained based on the needs of each individual resident.

Step 3

Individual Resident feedback and review is given.
This provides a joint discussion on the analysis

Step 4

Tailored resident’s strategy plan and
agreed actions.
We empower the resident to be actively involved
and participate in creating their tailored plan.

Step 5

Weekly Resident Wellbeing Checks and Contacts
Quarterly Re-assessments.

With regular follow through and review we ensure
residents experience is leading edge.

Commercial Effectiveness of our 5 steps residents strategy

The benefits of a tailored plan for each resident will enable you to exceed on your commitment to developing a resident centric culture.
To consistently deliver a compassionate and inclusive service.
Our approach meets the strategic drivers of your organisation.
To enhance residents’ experience by freeing up your staff to spend time on tasks that people do best.
To achieve sector leading resident satisfaction levels at a lower cost.
To maximise opportunities to listen and respond to a range of resident voices to grow a dynamic resident led culture.
To provide data-based insight, to improve the end-to-end processes that underpin the most important resident journeys.