Creating A LEADING-EDGE RESIDENTS EXPERIENCE
We appreciate the importance and commitment that organisations place in delivering on
the Residents promise for each and every resident.
- Their health, both mental and physical.
- Their lifestyle, social and economic wellbeing.
- Ensuring their needs are met through local support and services.
- Making their experience special.
- To plan and build their lives.
- Ensuring they feel safe and secure.
- Enhanced communication.
- Being part of a thriving community.
- Personalised and localised service.
The purpose of this document is to introduce you to a
unique approach to creating a leading edge residents
centric experience, that is both commercially effective,
bespoke and highly beneficial.
- Our unique five step process.
- A quantitative and qualitative approach.
- Examples of success.
- About us
Five Steps Residents Strategy
- Residents Briefing and Assessment
- The assessment is across 6 independent
- Residents Assessment Outcomes.
- An outcome 5 star score is attained based on the needs of each individual resident.
- Individual Resident feedback and review is given.
- This provides a joint discussion on the analysis
- Tailored resident’s strategy plan and
- We empower the resident to be actively involved
and participate in creating their tailored plan.
- Weekly Resident Wellbeing Checks and Contacts
- Quarterly Re-assessments.
With regular follow through and review we ensure
residents experience is leading edge.
Commercial Effectiveness of our 5 steps residents strategy
- The benefits of a tailored plan for each resident will enable you to exceed on your commitment to developing a resident centric culture.
- To consistently deliver a compassionate and inclusive service.
- Our approach meets the strategic drivers of your organisation.
- To enhance residents’ experience by freeing up your staff to spend time on tasks that people do best.
- To achieve sector leading resident satisfaction levels at a lower cost.
- To maximise opportunities to listen and respond to a range of resident voices to grow a dynamic resident led culture.
- To provide data-based insight, to improve the end-to-end processes that underpin the most important resident journeys.